Useful passenger information

When planning your departure and before leaving your home to start your journey, re-check status of your flight, including flight departure and arrival times, entry requirements at destination such as visa, health, and vaccination requirements. It is equally important to do research on safety and weather status at the destination.

It is important and recommended to have full travel insurance for your trip in case of eventualities, in some instances  authorities of destination countries require all visitors arriving by air to have travel insurance.

It is further recommended that you pre-arrange pickup from airport when you arrive if you are not familiar with your destination. Where public transport is used, it is always recommended to use official designated taxis or shuttles, avoid private unofficial taxis where applicable.

Protect yourself and your valuables by placing medicine and expensive items in your carry-on luggage. Store important documents such as tickets, passports, and travel insurance documents safely. Consider investing in a money belt to store cash and cards while abroad.

If your child is traveling alone as an unaccompanied minor, you should create a package of boarding documents and ID for your child to use as they travel.

At best, avoid inserting your physical address on your bag tags, rather write your names, telephone and / or email address. Burglars are known to roam around airports checking for home addresses to invade.

Talk to your Airline / Travel Agent about airport security prior to departure. This is important so that you are aware of restricted and unrestricted areas around the airport. It is also good to know what to expect when you are going through security screening.  Keep an eye on all your valuables when they are on trays to ensure they don’t accidently go missing.

Never leave luggage unattended or under the watch of a stranger. Do not accept or carry items on behalf of someone you do not know.  Be wary of people asking for directions or handing out fliers.

Read information boards displayed in the airport for guidance and always be attentive to announcements.