Travel tips & Information

At best, avoid inserting your physical address on your bag tags, rather write your names, telephone and / or email address. Burglars are known to roam around airports checking for home addresses to invade.

Talk to your Airline / Travel Agent about airport security prior to departure. This is important so that you are aware of restricted and unrestricted areas around the airport. It is also good to know what to expect when you are going through security screening.  Keep an eye on all your valuables when they are on trays to ensure they don’t accidently go missing.

Never leave luggage unattended or under the watch of a stranger. Do not accept or carry items on behalf of someone you do not know.  Be wary of people asking for directions or handing out fliers.

Read information boards displayed in the airport for guidance and always be attentive to announcements.

For a group booking quotation or any related queries, travelers can reach out directly via email at info@eswatiniair.co.sz or reservations@eswatiniair.co.sz.

• Group Desk Operating Hours: Monday to Friday from 07:00am to 09:00pm. On weekends and public holidays, the desk is open from 08:00am to 04:00pm.
• Minimum Requirements: A minimum of 10 passengers is required to qualify as a group booking.

Fares and Ticketing

• Fare Quotations: Quotes are strictly based on seat availability at the time of the request.
• Quote Validity: An initial fare quote is valid for booking within 72 hours. If a fare is re-quoted, it is only valid for 24 hours.
• Passenger Lists: The final name list must be submitted at least 30 days prior to departure.
• Ticketing Deadlines: For advanced bookings, tickets must be issued at least 30 days before departure. If a group request is made within 31 days of travel, ticketing must occur immediately.
• Routing: Re-routing is not permitted for any group bookings.

Baggage and In-Flight Services

• Baggage Allowance: Passengers flying in the Economy class cabin (ERJ-145) receive one free checked bag up to 23kg, along with one 8kg carry-on bag per person. Extra baggage and sporting equipment are permitted for an additional fee.
• Meals: Complimentary snacks and drinks will be served during the flight. Special meal requests must be submitted at least 48 hours before departure. These are served only if confirmed and may incur separate charges.
• Seating: Seat selection is subject to availability, and group members are not guaranteed to sit together. Seats that require a fee for selection are excluded from the initial fare quote and will be charged as an add-on.

Payment Information

Payments can be completed via Bank Transfer, Debit/Credit Card and MoMo Pay.

• Payment Reference: It is important that you insert your booking reference number and passenger name as references for the payment made.
• Proof of Payment: Upon making the payment, you are requested to send the proof of payment to the agent who assisted you.
• Ticket Issuance: Our Service Agents will issue your ticket as soon as the payment reflects on our bank account, and the ticket will be emailed to you.

• Phone: 2505 6468 
• Email: reservations@eswatiniair.co.sz 
• Postal Address: P.O. Box 939, Manzini 
• Physical Address: Royal Eswatini National Airways Corporation, Gate 6, Matsapha International Airport, Matsapha, Eswatini 

Unaccompanied Minors may only travel if: 

• Prior authorization from Eswatini Air was received. 
• Unaccompanied Minors should reach their destination before 20:30 hrs. for all direct  flights. In cases where connecting flights are applicable it is not mandatory. Connecting  flights may not be on the next day. 
• They are escorted to the airport and checked-in by a responsible agent, and received at  their destination by an authorized agent. 
• They are in possession of written consent on the reverse of last coupon on unaccompanied  minor booklet which must be completed by their parents or guardians when the minor is  accepted at check in. 
• The correct booking procedures, as outlined below, have been followed. 
• Parents or guardians of children with disabilities or additional needs must inform Eswatini  Air at the time of booking so the necessary care and facilities can be arranged. 

Booking an unaccompanied minor ticket 

The child’s parent or legal guardian must call their local Eswatini Air office to arrange for their  travel and obtain authorization from Eswatini Air. 

Before flying 

Children travelling alone are entitled to the full adult baggage allowance and full fare for Y class. Travel documents: Your child must be in possession of the necessary documentation: a valid  passport, visas and health documents or any documentation required by a country such as  unabridged birth certificates or letters of consent. Please note the Eswatini Air travel  requirements for minors travelling to and from Eswatini and ensure you have put in place the  relevant documentation. 

At the airport 

For safety and security reasons, Eswatini Air has the right to refuse travel if the child is not booked as an Unaccompanied Minor. Please ensure that the necessary arrangements are made, as  outlined above. At check-in, an Eswatini Air representative will escort your child through the  passport control, taking care of all their travel documents, and security checks right up to finding  their seat. 

Parents should remain at the airport until the flight has departed.

In the air 

Before the flight, the cabin crew will be notified of your child’s name, age and any special  requirements. They will regularly check that your child is comfortable and entertained  throughout the flight. 

On arrival 

Upon landing, your child will be introduced to an Eswatini Air agent, who will escort them through  the airport immigration to arrivals, and personally hand them over to the parent or guardian. This  person must carry proof of identification that matches the description given by the parent. Kindly  make sure that the appointed guardian is not late, causing unnecessary distress to the child. 

Transit 

At transit stops your child will always remain in the care of either cabin crew or ground staff. It is  the responsibility of the parent/guardian to ensure that the child is a confirmed Unaccompanied  Minor on all connecting airlines the child is travelling on. 

Onward and return flights. 

Should you need to change your child’s travel plans, please inform us at any time before or during  the trip as restrictions do apply to some airfares. Please check that the request for travel as an  Unaccompanied Minor or escort provision is transferred to the new flight. 

Inform your child. 

We will do our best to ensure that your child has a pleasant journey from start to finish. However,  there are a few things you can do to make it easier: 

• Make sure your child knows who is to meet them at their destination. 
• Explain the importance of their passport and tickets, and ensure they can recognize both. 
• The Unaccompanied Minor identification lanyard cannot be removed as it is a form of  classification. 
• Children must not leave the aircraft unattended and must wait for the cabin crew’s  assistance before they exit the plane.

Unaccompanied minor form

• Special Meals: Dietary accommodation for your flight. 
• Oxygen: Medical oxygen assistance for passengers requiring respiratory support. 
• Extra seat: The option to reserve an additional seat for comfort or specific needs. 
• Excess baggage: Pre-arranging allowance for luggage exceeding standard weight limits. 
• Insurance: Travel insurance options for peace of mind. 
• Meet and Assist: Airport assistance for those who need a helping hand. 
• Special Sport equipment: Clearance for transporting oversized sporting gear. 
• Extra bag: Adding additional luggage pieces to your booking. 
• Unaccompanied Minor: Safe and supervised travel arrangements for children flying alone.