Enhance Your Travel Experience

We are committed to making your journey comfortable, accessible, and tailored to your individual needs. Our Special Service Requests allow passengers to arrange additional services and assistance before travel.

Important: Some Special Service Requests may require advance arrangement prior to departure. Requests can be added during booking or managed afterward through the Manage Booking facility.

Chargeable Special Service Requests

Passengers are allowed 1 piece at 23kg, passengers requiring additional baggage allowance may purchase extra bags subject to the following charges:

  • Additional bag : SZL 320 per bag
  • Excess weight: SZL 30 per kg
  • The maximum permitted weight for a heavy bag should  not exceed: 32 kg 

Passengers traveling with only carry-on baggage will not be charged for sporting equipment. However, if a passenger has checked baggage, charges for sporting equipment will apply, even if they do not have a carry-on baggage. Applicable charges may vary depending on the type of sporting equipment. Above the permitted checked and carry-on baggage, all sporting equipment shall be allowed on condition that their weight does not exceed a maximum of 15kg and are packed as one piece. Though permitted, the types and quantities of sporting equipment may be limited by the aircraft type and thus must be pre-booked.

Individual sports equipment exceeding the dimensions of 190cm x 75cm x 65cm cannot be transported as checked baggage but as cargo. Moreover, all sports bags and cases must be used solely for carrying sports equipment and not for clothes or other items of a personal nature.

A handling fee applies to sporting equipment.

Fee: SZL 260 per item

Eligible sporting equipment includes:

  • Golf bags
  • Non-motorized bicycles
  • Soccer balls
  • Fishing rods
  • Cricket equipment
  • Netball and volleyball equipment
  • Hiking equipment
  • Horse-riding equipment
  • Scuba diving equipment
  • Hunting weapons (subject to safety transport regulations)
  • Hockey sticks
  • Snow skis and water skis
  • Surfboards, kiteboards, paddleboards, and skateboards 

Choose your preferred seating for added comfort.

  • Premium seat selection: SZL 50 per seat

Fee: SZL 750

An Unaccompanied Minor is a child aged 6 to 11 years travelling without the supervision of a parent, guardian, or responsible person aged 16 years or older.

Important Information

  • Children under 6 years of age are not permitted to travel alone.
  • A Young Passenger is a child aged 12 to under 16 years.
  • Passengers between 12 and 16 years are considered adults for fare purposes and do not require special handling unless requested by a parent or guardian.

Unaccompanied minors Form

Eswatini Air Conditions of travel for unaccompanied minors

 

This is a meal not included in the complimentary meals. This service should be requested at least 48hrs before departure.

 Fee: E450 per meal request .

Complimentary Special Service Requests

The following services are provided free.

Wheelchair assistance is available at both departure and arrival airports for passengers with reduced mobility.

Available assistance options include:

  • Passenger can walk short distances and use stairs.
  • Passenger can walk short distances but cannot use stairs.
  • Passenger cannot walk and requires an aisle chair for boarding.
  • Passenger travelling with a manual wheelchair.
  • Passenger travelling with a battery-powered wheelchair (dry or wet cell battery). Batteries must be removed where required under transportation regulations.

Passengers requiring additional guidance through airport processes may request Meet and Assist support.

We support passengers with visual or hearing impairments, our staff uses visual and written communication to: help at check-in, provide early boarding, and ensure you are informed throughout your journey.

  • Assistance for passengers who are blind or have vision loss.
  • Assistance for passengers who are deaf or hard of hearing.

Passengers may request any of the following special meals at no additional charge:

  • Asian Vegetarian Meal
  • Infant/Baby Food
  • Child Meal
  • Diabetic Meal
  • Gluten-Free Meal
  • Raw Vegetarian Meal
  • Vegetarian Meal (Non-Dairy)
  • Low-Calorie Meal
  • Muslim Meal

Need Assistance?

For any additional assistance, please submit your request via email to:

  • reservations@eswatiniair.co.sz
  • info@eswatiniair.co.sz

OR

Contact us directly at: +268 2518 0100 / +268 2505 6468